RGPD

 

ON WHAT OCCASIONS DO WE COLLECT YOUR PERSONAL DATA?

Your personal data may be collected when :

you create an account on our websites or mobile applications;
you visit our websites which may use cookies;
you put products in your shopping cart;
you purchase our products online;
you subscribe to our newsletter or alerts;
you join our loyalty program;
you request a return;
you contact customer service by any means of communication available to you, such as e-mail, instant messaging, etc;
you participate in a promotional game;
you write a comment or review on an article;
you share an opinion with a friend by sending an e-mail from an article page;
you share a review via Facebook, Twitter, Instagram, Snapchat or Pinterest from an article page;
you fill out a form to enter information, questionnaires on our websites or mobile applications;
HOW DO WE USE YOUR DATA?

We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.


Communicating with you 

We collect and store your personal information so that we can communicate with you about your orders, invoices or customer service complaints.

Improving your customer experience

We analyze your personal information in order to improve your customer experience. Unless you object, these analyses enable us to offer you innovative products or complementary or promotional offers or to display advertisements that respond, as far as possible, to your consumption habits and interests.

Targeted partner advertising

poseidon yachting collects and analyses your data for marketing purposes, with the assistance of specialised service providers. In this context, your data is converted into pseudonymised detailed profiles (i.e. profiles that no longer allow you to be personally identified when advertising content is displayed during your Internet surfing) to be used by our commercial partners for the purpose of carrying out Internet advertising campaigns (display) targeted at your centres of interest and to enable you to benefit from offers that correspond to your consumption habits. 

 

Legal or regulatory requirement

We may be required to disclose your personal data in response to legitimate requests from public authorities, such as to meet national security, anti-fraud or law enforcement requirements.

 

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

We ensure that only authorised persons within poseidon yachting can access your personal data when such access is necessary for the performance of our business relationship.

Our service providers and targeted advertising providers may also be recipients of personal data strictly necessary for the performance of the services entrusted to them by us (for example: delivery and return to our warehouse of your products, online payment, targeted promotional campaigns, debt collection, fraud prevention and control).

 

WHERE ARE YOUR PERSONAL DATA STORED?

The data is stored in compliance with French legislation and European regulations.

We may share with other companies personal data necessary for the implementation of the services you have contracted or subscribed to (examples: home delivery, pick-up point). Transactions with a service provider receiving your data are subject to a contract to ensure that your data is protected and your rights are respected.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

Data retention periods comply with the recommendations of the CNIL and/or legal obligations:


Categories of personal data

Rules for active conservation

Customer account and loyalty program data Behavioural data Segmentation

5 years from the end of the relationship with the client. The period begins from either the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hyperlink in an email sent by poseidon yachting, or the placing of products in the basket without completion of the purchase, or finally a positive response to an email asking if the customer wishes to continue to receive commercial prospecting at the end of the five-year period. At the end of this period the customer's data will be anonymised.

Bank details (RIB/IBAN)

10 years from the end of the business relationship with the customer.

Cookies

24 months for Google Analytics and Facebook cookies and 13 months for all other cookies from the time they are placed on the user's terminal.

Purchase data

5 years from the end of the relationship with the client.

Prospect data

5 years from the end of the relationship with the prospect. The period starts either from the last connection to the prospect account, or from the last call to customer service, or from the sending of an e-mail to customer service, or from a click on a hypertext link in an e-mail sent by poseidon yachting, or from the placing of products in the basket without completion of the purchase, or finally from a positive response to an e-mail asking whether the prospect wishes to continue receiving commercial prospecting at the end of the five-year period. At the end of this period the data of the customer or prospect will be anonymized.

At the end of these periods, we may proceed to archive the data, in particular to comply with legal and tax regulations and to meet the deadlines for legal action.

COOKIE MANAGEMENT

When you visit our website, we may, if you accept it, place cookies on your computer using your browser software. Cookies allow us to identify your computer during their period of validity or registration, during your next visits. Partners or service providers of poseidon yachting, or third party companies, may also be required to place cookies on your computer. Some cookies are essential for browsing our site, particularly for the proper execution of the order process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

You will find below information relating to cookies that may be deposited on your computer when you visit pages on the poseidon yachting site, as well as the means enabling you to delete/refuse the registration of these cookies on your computer.


Name

Purpose of the cookie

Agreement status

Facebook

Ad Server, Ad Targeting, Analytics/Measurement, Content Customization, Optimization

http://www.facebook.com/about/privacy

Google Analytics

Analytics / Measurement

no rejection procedure


Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and saved on your computer or, on the contrary, so that they are refused.

You can set your browser software to accept cookies:

So that the acceptance or the refusal are proposed to you punctually, before a cookie is likely to be recorded;
To systematically refuse the recording of cookies on your computer.
Warning: Any setting you can make on your browser software concerning the acceptance or refusal of cookies will be likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. If you choose to refuse the recording of cookies on your computer or if you delete those recorded on your computer, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

How do you exercise your choices, depending on the browser you use?

The configuration of each software is different. It is generally described in the help menu of your navigation software. We therefore invite you to read it. You will then be able to know how to modify your wishes in terms of cookies.

For Internet Explorer
For Safari
For Chrome
For Firefox
For Opera

 


Social network plugins

The site uses social networking plugins such as Facebook, Twitter (hereinafter "Social Networks"). For example, if the user is connected to Facebook while browsing the Site, Facebook will be able to directly link his visit to his Facebook user account even if the user has not used the share button. If the user interacts with the plugins, for example by clicking on the "Like" button or by leaving a comment, the corresponding information will be transmitted and saved on a Facebook server. It will be published on the user's Facebook account.


HOW TO EXERCISE YOUR RIGHTS?

In order to allow you to control our use of your personal data, you have the following rights:

the right to object to our processing of your personal data;
right to access your personal data that we process;
right to rectify them;
right to erasure;
right to the portability of your data;
right to limitation of processing;
right to set guidelines for the storage, deletion and disclosure of your personal data after your death.
You may exercise your rights :

 

by e-mail (using the "Contact Customer Service" form), accompanied by a copy of any identity documents.

If you would like further information on the content of these rights, please contact us at the above-mentioned addresses. 

We will provide you with our responses to your requests as soon as possible and in any event within one month of receipt of your requests.


ON WHAT OCCASIONS DO WE COLLECT YOUR PERSONAL DATA?

Your personal data may be collected when :

you create an account on our websites or mobile applications;
you visit our websites which may use cookies;
you put products in your shopping cart;
you purchase our products online;
you subscribe to our newsletter or alerts;
you join our loyalty program;
you request a return;
you contact customer service by any means of communication available to you, such as e-mail, instant messaging, etc;
you participate in a promotional game;
you write a comment or review on an article;
you share an opinion with a friend by sending an e-mail from an article page;
you share a review via Facebook, Twitter, Instagram, Snapchat or Pinterest from an article page;
you fill out a form to enter information, questionnaires on our websites or mobile applications;
HOW DO WE USE YOUR DATA?

We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.


Communicating with you 

We collect and store your personal information so that we can communicate with you about your orders, invoices or customer service complaints.

Improving your customer experience

We analyze your personal information in order to improve your customer experience. Unless you object, these analyses enable us to offer you innovative products or complementary or promotional offers or to display advertisements that respond, as far as possible, to your consumption habits and interests.

Targeted partner advertising

poseidon yachting collects and analyses your data for marketing purposes, with the assistance of specialised service providers. In this context, your data is converted into pseudonymised detailed profiles (i.e. profiles that no longer allow you to be personally identified when advertising content is displayed during your Internet surfing) to be used by our commercial partners for the purpose of carrying out Internet advertising campaigns (display) targeted at your centres of interest and to enable you to benefit from offers that correspond to your consumption habits. 

 

Legal or regulatory requirement

We may be required to disclose your personal data in response to legitimate requests from public authorities, such as to meet national security, anti-fraud or law enforcement requirements.

 

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

We ensure that only authorised persons within poseidon yachting can access your personal data when such access is necessary for the performance of our business relationship.

Our service providers and targeted advertising providers may also be recipients of personal data strictly necessary for the performance of the services entrusted to them by us (for example: delivery and return to our warehouse of your products, online payment, targeted promotional campaigns, debt collection, fraud prevention and control).

 

WHERE ARE YOUR PERSONAL DATA STORED?

The data is stored in compliance with French legislation and European regulations.

We may share with other companies personal data necessary for the implementation of the services you have contracted or subscribed to (examples: home delivery, pick-up point). Transactions with a service provider receiving your data are subject to a contract to ensure that your data is protected and your rights are respected.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

Data retention periods comply with the recommendations of the CNIL and/or legal obligations:


Categories of personal data

Rules for active conservation

Customer account and loyalty program data Behavioural data Segmentation

5 years from the end of the relationship with the client. The period begins from either the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hyperlink in an email sent by poseidon yachting, or the placing of products in the basket without completion of the purchase, or finally a positive response to an email asking if the customer wishes to continue to receive commercial prospecting at the end of the five-year period. At the end of this period the customer's data will be anonymised.

Bank details (RIB/IBAN)

10 years from the end of the business relationship with the customer.

Cookies

24 months for Google Analytics and Facebook cookies and 13 months for all other cookies from the time they are placed on the user's terminal.

Purchase data

5 years from the end of the relationship with the client.

Prospect data

5 years from the end of the relationship with the prospect. The period starts either from the last connection to the prospect account, or from the last call to customer service, or from the sending of an e-mail to customer service, or from a click on a hypertext link in an e-mail sent by poseidon yachting, or from the placing of products in the basket without completion of the purchase, or finally from a positive response to an e-mail asking whether the prospect wishes to continue receiving commercial prospecting at the end of the five-year period. At the end of this period the data of the customer or prospect will be anonymized.

At the end of these periods, we may proceed to archive the data, in particular to comply with legal and tax regulations and to meet the deadlines for legal action.

COOKIE MANAGEMENT

When you visit our website, we may, if you accept it, place cookies on your computer using your browser software. Cookies allow us to identify your computer during their period of validity or registration, during your next visits. Partners or service providers of poseidon yachting, or third party companies, may also be required to place cookies on your computer. Some cookies are essential for browsing our site, particularly for the proper execution of the order process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

You will find below information relating to cookies that may be deposited on your computer when you visit pages on the poseidon yachting site, as well as the means enabling you to delete/refuse the registration of these cookies on your computer.


Name

Purpose of the cookie

Agreement status

Facebook

Ad Server, Ad Targeting, Analytics/Measurement, Content Customization, Optimization

http://www.facebook.com/about/privacy

Google Analytics

Analytics / Measurement

no rejection procedure


Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and saved on your computer or, on the contrary, so that they are refused.

You can set your browser software to accept cookies:

So that the acceptance or the refusal are proposed to you punctually, before a cookie is likely to be recorded;
To systematically refuse the recording of cookies on your computer.
Warning: Any setting you can make on your browser software concerning the acceptance or refusal of cookies will be likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. If you choose to refuse the recording of cookies on your computer or if you delete those recorded on your computer, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

How do you exercise your choices, depending on the browser you use?

The configuration of each software is different. It is generally described in the help menu of your navigation software. We therefore invite you to read it. You will then be able to know how to modify your wishes in terms of cookies.

For Internet Explorer
For Safari
For Chrome
For Firefox
For Opera

 


Social network plugins

The site uses social networking plugins such as Facebook, Twitter (hereinafter "Social Networks"). For example, if the user is connected to Facebook while browsing the Site, Facebook will be able to directly link his visit to his Facebook user account even if the user has not used the share button. If the user interacts with the plugins, for example by clicking on the "Like" button or by leaving a comment, the corresponding information will be transmitted and saved on a Facebook server. It will be published on the user's Facebook account.


HOW TO EXERCISE YOUR RIGHTS?

In order to allow you to control our use of your personal data, you have the following rights:

the right to object to our processing of your personal data;
right to access your personal data that we process;
right to rectify them;
right to erasure;
right to the portability of your data;
right to limitation of processing;
right to set guidelines for the storage, deletion and disclosure of your personal data after your death.
You may exercise your rights :

 

by e-mail (using the "Contact Customer Service" form), accompanied by a copy of any identity documents.

If you would like further information on the content of these rights, please contact us at the above-mentioned addresses. 

We will provide you with our responses to your requests as soon as possible and in any event within one month of receipt of your requests.